Per-Workflow Autonomy

Tune authority per workflow. An agent can be Autonomous for low-risk flows (stocking) and Suggest-only for high-risk ones (refunds). Workflow-level settings override the agent default set in Setup.

Marketing Agent marketing
Workflow
Observe
Suggest
Approve
Autonomous
Promo launch promo_launch
Win-back sequences win_back
Content scheduling content
Customer Agent customer
Workflow
Observe
Suggest
Approve
Autonomous
Support triage support_triage
Escalation routing escalation
Satisfaction recovery satisfaction
Sales Agent sales
Workflow
Observe
Suggest
Approve
Autonomous
Lead routing lead_route
Follow-up sequences follow_up
Discount approvals discount
Finance Agent finance
Workflow
Observe
Suggest
Approve
Autonomous
A/R dunning ar_dunning
Refund approvals refund
Fraud flag escalation fraud_flag
Back to Setup
Tenant: 56f8d5fe-be3c-4386-8487-0ae6024ad04f